Privacy & Cookie Policy
This comprehensive document outlines the high-frequency data protection standards maintained by IXTradingHub. Our operations are fully aligned with the General Data Protection Regulation (GDPR), CCPA, and institutional privacy protocols.
GDPR Compliance Statement
IXTradingHub acts as the Data Controller for your personal information. We process data under Article 6 of the GDPR based on: (a) Explicit Consent, (b) Contractual Necessity, and (c) Legitimate Interests. Our data processing is limited to ensuring the security, functionality, and performance of our professional trading dashboard.
1. Information We Collect
We collect information you provide directly to us when interacting with the IXTradingHub ecosystem:
- Account Information: When you register, we collect your name, email address, and authentication credentials.
- Payment Data: Handled securely by Stripe. We do not store full credit card numbers or raw financial secrets on our servers.
- Support Communications: High-priority logs of your feedback, technical support requests, and community interactions.
2. Technical Infrastructure & Modules
To deliver our Institutional Terminal, we utilize specialized third-party modules that comply with high security standards:
- Google Analytics 4 (GA4)Advanced Traffic Intelligence (Consent-Based)
- Microsoft ClarityUser Experience Heatmapping (Consent-Based)
- Firebase & FirestoreEncrypted Authentication & Session Storage
- Google reCAPTCHA v3Bot Prevention & Security Framework
3. How We Use Your Information
Information utilization is strictly governed by institutional operational needs:
- Service Delivery: To provide, maintain, and improve the IXTradingHub terminal.
- Technical Notices: Sending security alerts, terminal updates, and priority support messages.
- Platform Integrity: To process transactions, prevent fraudulent activity, and ensure compliance with our Terms of Service.
4. Sharing & Protection Architecture
IXTradingHub does not sell your personal data. We only share information with third-party vendors and consultants who require access to perform work on our behalf (e.g., Stripe for payments, Firebase for hosting).
We implement rigorous technical measures to protect your data from unauthorized access, disclosure, or destruction. This includes end-to-end encryption for all sensitive communication channels.
5. Cookie & Tracking Inventory
Strictly Necessary Cookies
Essential for authentication, session persistence, and remembering your privacy choices. Disabling these will break the terminal functionality.
Optimization & Insights
Executed only with explicit consent. Includes GA4 (G-P973H86P4F) and Microsoft Clarity (v6kekv60mp).
6. Data Subject Rights (GDPR)
In compliance with GDPR Chapter III, all users maintain institutional control over their digital footprint. You have the following rights:
- Right to Access: Request a copy of all data IXTradingHub holds on you.
- Right to Erasure: Permanent deletion of your account and all associated logs.
- Right to Rectification: Correction of any inaccurate personal data.
- Right to Data Portability: Export your preferences in a machine-readable format.
Legal Correspondence
Contact: privacy@ixtradinghub.com
For official legal inquiries or GDPR data requests, please contact our Data Protection Officer. We aim to respond to all valid requests within 30 days.